Customer success maturity assessment

Question 1 of 15

Privacy-preserving measurement only. No advertising tracking. Draft answers may be kept in this browser. Storage details

CS Operating Mandate

Select the statement that best describes the role of Customer Success in your company today.

1/15

A. Level 1We mainly respond to customer issues, escalations, or urgent requests.B. Level 2CS responsibilities are documented and understood across the team.C. Level 3CS owns proactive adoption, risk prevention, and customer health activities.D. Level 4CS is accountable for retention, expansion readiness, and customer outcomes.E. Level 5CS shapes company strategy through customer insight, value creation, and growth opportunities.