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Customer success maturity assessment
Question 1 of 15
CS Operating Mandate
Select the statement that best describes the role of Customer Success in your company today.
1/15
A. Level 1
We mainly respond to customer issues, escalations, or urgent requests.
B. Level 2
CS responsibilities are documented and understood across the team.
C. Level 3
CS owns proactive adoption, risk prevention, and customer health activities.
D. Level 4
CS is accountable for retention, expansion readiness, and customer outcomes.
E. Level 5
CS shapes company strategy through customer insight, value creation, and growth opportunities.
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